UpCloud provides a robust, GDPR-centric infrastructure service explicitly designed for businesses, not individual consumers. The terms are transparent and notably pro-user regarding data portability ('Switching') and SLA credits (50x multiplier), though the strict no-refund policy on pre-paid credits and exclusive Finnish jurisdiction are key considerations.
⚠️ Top Concerns
- •B2B Only: The service is explicitly not intended for consumers; consumer protection laws may not apply.
- •Non-Refundable Credits: Pre-paid credits cannot be exchanged for cash or refunded upon termination.
- •Liability Cap: Damages are limited to 6 months of service fees (though doubled for GDPR breaches).
- •Crypto Ban: Cryptocurrency mining is prohibited without prior written approval.
Bottom Line: The terms are clear, fair, and compliant with strict EU regulations. The 'Switching' and 'SLA' clauses are particularly customer-friendly.